Terms and Conditions

Terms and Conditions

Last updated: 20 October 2026

These terms apply to every booking made with Naples Limo Car Service on napleslimocarservice.com, by email, by phone or on WhatsApp. By sending a booking request you confirm that you have read and accepted them.

1. Who we are

Naples Limo Car Service is the trading name of Francesco Martone, a licensed private hire company (NCC, noleggio con conducente) based in Naples, Italy.

  • Registered office: Via Hugo Pratt 27, 80144 Napoli (NA), Italy
  • VAT number: IT12100660322
  • NCC licence: no. [NUMBER] issued by the Municipality of [COMUNE]
  • Email: info@napolilimoservice.com
  • Phone and WhatsApp: +39 351 213 0256

2. Our services

We provide private transfers and private day tours with an English-speaking driver in Mercedes vehicles (E-Class, V-Class and Sprinter), mainly in Naples, Sorrento, the Amalfi Coast, Pompeii, Rome and Matera. When needed we may use a vehicle of the same or higher category operated by a licensed partner company, under the same conditions.

Prices are per vehicle, not per person. They include the driver, fuel, motorway tolls, parking and flight or train monitoring. They do not include entrance tickets, licensed tour guides, meals, drinks, tastings or ferry tickets, which are always paid separately by the customer.

3. How booking works

  1. You send a booking request on our website. Its status is Pending confirmation and you receive a summary by email.
  2. We check availability and email you a secure SumUp payment link for the amount due (deposit or full amount, according to the option you chose).
  3. You have 24 hours from receiving the link to complete the payment. If the payment is not completed in time, the request is automatically cancelled.
  4. As soon as we receive the payment, your booking is Confirmed and you receive a confirmation email with all the details. The contract is concluded at this moment.

Online bookings are accepted at least 2 days in advance. For earlier dates, groups of more than 8 passengers or special requests, please contact us on WhatsApp or by email.

4. Payment options

When you book, you choose one of two options. The amounts are shown before you send the request and again in our emails.

  • Deposit + cash: you pay a deposit by SumUp payment link and the balance in cash to your driver at the end of the service.
  • Pay in full by card: you pay the whole amount by SumUp payment link. The price shown is increased by 10% VAT. Nothing is due on the day of the service.

The deposit depends on the route or tour and on the vehicle. If you add a stop on the way, the deposit of the stop is added to the deposit of the transfer. A round trip is priced as two one-way transfers. Payments are processed by SumUp: we never see or store your card details.

5. Cancellation and refunds

  • Free cancellation with a full refund up to 48 hours before the service.
  • Cancellations made less than 48 hours before the service, and no-shows, are not refunded.
  • If your flight or train is cancelled, we refund you in full, whenever you tell us.
  • To cancel, write to us by email or WhatsApp with your booking reference. Refunds are made to the original payment method within 14 days.
  • If we have to cancel your booking for reasons beyond your control, we refund everything you have paid.

Because our services are booked for a specific date, the statutory 14-day right of withdrawal for distance contracts does not apply (Italian Consumer Code, art. 59); the cancellation policy above applies instead.

6. Changes

Please ask for any change (date, time, addresses, passengers, vehicle) at least 48 hours before the service. Changes depend on availability and may change the price. We do our best to accept last-minute changes, but we cannot guarantee them.

7. Meeting point, waiting time and delays

  • At the airport your driver waits in the arrivals hall with a name sign. At train stations, ports and hotels we send you the exact meeting point on WhatsApp before the service.
  • We monitor your flight or train: delays never cost you extra and do not cancel your booking.
  • The first 60 minutes of waiting are free; after that, waiting time is charged at €60 per hour.
  • Please keep your phone on and make sure you can be reached on WhatsApp on the day of the service.

8. Passengers, luggage and children

Each vehicle has a maximum number of passengers and suitcases, shown when you book. If you travel with more luggage than declared, a larger vehicle may be needed at an extra cost. Child seats are available on request: please indicate the age of each child in the booking notes. All passengers must wear seat belts. Smoking and vaping are not allowed in the vehicles.

9. Tours

Tour itineraries and times are indicative and may be adjusted by the driver because of traffic, weather, closures or local events, always to make the most of your day. Entrance tickets and licensed guides are not included unless stated otherwise. Your driver is not a licensed tour guide and provides commentary on board only.

10. Liability

We are not responsible for delays or changes caused by traffic, road closures, accidents, weather, strikes, decisions of the authorities or other events beyond our control. We are not responsible for connections (flights, trains, ferries, cruise departures) missed because the customer gave us wrong information or was late at the meeting point. Please do not leave valuables in the vehicle.

11. Complaints

If something was not right, please write to info@napolilimoservice.com as soon as possible after the service, so that we can check and reply.

12. Applicable law

These terms are governed by Italian law. If you are a consumer, you keep the rights granted to you by the law of your country of residence, and any dispute is decided by the court provided for by consumer law; otherwise the Court of Naples has jurisdiction.

13. Privacy

We use your data only to manage your booking. Read our Privacy Policy.